Privacy Policy

Introduction

Bare Psychology is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

1. Types of Information We Collect

We may collect the following types of personal information:

Personal details: Name, address, phone number, email address, date of birth, and emergency contact details.
Health information: Medical history, mental health information, referral details, and other information necessary for providing psychological services.
Financial information: Billing details, Medicare numbers, private health insurance information, or other payment details.
Website usage data: IP addresses, browser types, and other analytics data when you access our website.

2. How We Collect Information

We collect personal information in the following ways:

Directly from you: Through forms, phone calls, emails, or during consultations.
From third parties: Referral letters, medical practitioners, or allied health providers with your consent.
Automatically: Through cookies or analytics tools when you visit our website (you can disable cookies in your browser settings).

3. Why We Collect Personal Information

We collect and use your information for purposes including:

Providing psychological services tailored to your needs.
Communicating with you regarding appointments, reports, or follow-ups.
Billing and processing Medicare or insurance claims.
Complying with legal and regulatory obligations, such as mandatory reporting.
Improving our website and services.

4. Disclosure of Your Information

We do not share your personal information with third parties unless:

You have provided consent (e.g., to coordinate care with other professionals).
It is required by law (e.g., court orders or mandatory reporting obligations).
It is necessary to prevent harm to you or others.

In all other cases, your information will only be shared in a manner consistent with professional and legal confidentiality obligations.

5. Data Storage and Security

We take all reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes:

Secure storage of physical files in locked cabinets.
Password-protected electronic systems, encryption, and secure servers.
Regular review of data protection practices.

When your information is no longer needed, we securely destroy or de-identify it in accordance with professional guidelines and legal requirements.

6. Accessing and Correcting Your Information

You have the right to:

Access the personal information we hold about you.
Request corrections to your information if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may require verification of your identity before providing access or making changes.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for analytics. Bare Psychology is not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies when accessing their services.

8. Cookies and Website Analytics

We use cookies and analytics tools to enhance your experience on our website. These tools help us understand how visitors interact with our site, allowing us to improve functionality. You can manage or disable cookies through your browser settings.

9. Complaints

If you believe we have breached your privacy, please contact us using the details below. We will respond promptly and work with you to resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Bare Psychology
Email: sayhello@barepsycholoy.au